Shipping Policy - Domestic

 

Domestic Shipping

Krishna Jewellers Pearls and Gems offers:

·         FREE SHIPPING ANYWHERE IN INDIA (Check with PINCODE before placing order)

·         WE OFFER FREE INSURANCE FOR YOUR PRODUCTS

·         100% SAFE & SECURED DELIVERY WITHIN 3-4 WORKING DAYS.

·         TRACKABLE LINK IN WHATSAPP & SMS

·         TAMPER PROOF PACAKGING

·         FREE GIFT PACKAGING

Delivery Time

We try our best to ship all orders with 24 hours. However, certain products, which are customized or personalized, or part of our special collection, might take 1-3 days for shipping. All orders will reach you within 3-4 days of shipping.

We send an email and SMS with all shipping details enabling you to track your shipment. Our customer service team will call you to confirm your availability to deliver your product. In case there are any unforeseen delays, we make sure that we keep you informed.

Tamper Proof Packaging

All your jewellery is placed in Krishna Jewellers Pearls & Gems jewellery boxes, which in turn is tamper proof pack along with the relevant certificates. Please inspect your package for any damage while receiving it.

Free Gift Packaging

We understand that you might want to gift our products to your loved ones. We deliver directly to the shipping address given to us. All our gift packs come with beautiful grift wraps along with your custom message. If you wish to gift pack your jewellery, please fill in the gift text box in your shopping cart page.

Customer Care

If you have any additional queries, we are just an email or phone call away! Drop in a message any time at customercare@krishnajewellers.com. or call us at +91 8499011111 or +91 9248036722 from 10:30 am to 9:00 pm.

 Shipping Policy – International (Gold & Diamond Jewellery)

Shipping Jewellery to USA

·         All payments towards the purchase of the products needs to be paid in USD only, to our EFC account. Details of the bank account will be shared after the product is confirmed.

·         Payment to be done through bank transfer.

·         We offer FREE SHIPPING to USA for all single billing transactions above INR 3 lacs.

·         We charge INR 20,000/- for all transactions below INR 3 lacs.

·         US customs and import duty is currently 5.5% of the bill value.

·         You will be required to pay Customs and Import duty at the time of product delivery. You are intimated by UPS about the product dispatch and you can make the payment at the time of delivery.

·         Mandatory documents to initiate the shipping process.

o   Purchase Order

o   ID Proof

o   Delivery Address

o   Payment Confirmation Receipt

·         It takes 48 – 72 hours to reflect your payment status in our account, post the confirmation from bank, the process of customs clearance and shipping will start.

·         The shipping time post the customs clearance will be between 12-15 working days.

·         To reserve any jewellery, you like and might want to purchase later, you need to make an advance payment of 50% of the total value of the jewellery.

·          You can also book any jewellery without making advance payment. However, If the design is not readily available when you are ready to make the payment, it will be made to order and will take us additional time.

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders.

Shipping & Handling Charges for locations in ‘Rest of the World’

·         Customer has to bear the shipping & handling charges plus any duty as applicable at the destination.

Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: “Please do not accept if the package is received in Open/ Tampered condition”. You will find the package sealed with a label saying “Opened for Customs”.

International Shipping Partner: UPS

Track Order

·         We share the Track Order with you to track your order. Please share the right email id while placing the order.

Transit Insurance

All products will be fully insured by us until they reach you, so your purchase is 100% safe.

Time To Deliver

The delivery time varies based on the destination. However, it takes 7-14 working days and we keep you informed about the estimated time for delivery.

Mandatory Documents for product delivery

·         Passport and Driving license

Customer Care Assistance

If you have any additional queries, we are just an email or phone call away! Drop in a message any time at customercare@krishnajewellers.com. or call us at +91 8499011111 or +91 9248036722 from 10:30 am to 9:00 pm.